Managing Customer Expectations

Manage Customer Expectations is designed to offer best practice and practical ways to assist hospitality businesses knowledge and understanding on how to open and meet customer expectations during COVID.

About Managing customer expectations

Apply COVID-19 Hospitality Best Practice Restaurant & Catering Association are proud to offer the ‘COVID-19 SAFE’ microcredential to equip the hospitality workforce with the tools to re-open business.

  • COVID-19 Hospitality Best Practice understanding
  • Managing customer understanding and expectations
  • Managing difficult situations and behaviours
  • Maintaining currency with health department directives
  • Delivery: Online
  • Duration: Up to 2 hours

Visit Site